Last updated: 29 August 2026
Welcome to Samine Tours & Travels. These Terms & Conditions govern your use of our website and the booking of our travel, tour and related services. By using this website or making a booking with us, you agree to these terms.
1. About Our Services
Samine Tours & Travels provides travel and tourism services, which may include tours, safaris, holiday packages, travel bookings, accommodation arrangements, transportation and other travel-related services.
The specific services included in your booking will be confirmed in your quotation, itinerary, booking confirmation or other written communication from us.
2. Booking and Confirmation
A booking is considered confirmed once we have received the required booking information and any applicable deposit or payment, and we have provided confirmation.
You are responsible for providing accurate information, including names, passport details, travel dates, contact information and any special requirements.
We may be unable to accept or may need to amend a booking where services are unavailable or circumstances outside our reasonable control affect the proposed arrangements.
3. Payments
Payment requirements, prices, deposits and payment deadlines will be communicated before your booking is confirmed.
Unless otherwise agreed in writing, bookings must be paid according to the payment schedule provided by Samine Tours & Travels.
Failure to make payment by the agreed deadline may result in cancellation of the booking and applicable cancellation charges.
4. Prices and Inclusions
All prices will be communicated in the applicable quotation or booking confirmation.
The price will specify, where applicable, what is included and excluded from your package. Additional expenses such as personal purchases, optional activities, travel insurance, visa fees, tips or other services not included in your itinerary remain the responsibility of the traveler.
Prices may change before confirmation due to changes in supplier costs, transportation, accommodation, taxes, exchange rates or other factors.
5. Changes to Your Booking
If you need to change your travel dates, accommodation, activities, number of travelers or other booking details, please contact us as soon as possible.
Changes are subject to availability and may result in additional charges from Samine Tours & Travels or our service providers.
We will communicate any applicable costs before making significant changes to your booking.
6. Cancellation and Refunds
Cancellation terms may vary depending on the services booked and the policies of our hotels, airlines, transport providers, tour operators and other suppliers.
Any applicable cancellation charges and refund conditions will be communicated as part of your booking terms.
Where a refund is due, the amount will be processed after applicable supplier charges and other agreed deductions have been taken into account.
Some bookings may be non-refundable or subject to strict cancellation conditions.
7. Changes or Cancellation by Us
Although we make reasonable efforts to provide the services confirmed in your itinerary, circumstances such as weather, road conditions, operational issues, supplier changes, government restrictions or other events beyond our control may require changes.
Where reasonably possible, we will offer suitable alternatives or communicate available options.
If a service must be cancelled, any refund or alternative arrangement will be handled in accordance with the applicable booking and supplier terms.
8. Travel Documents and Requirements
Travelers are responsible for ensuring they have valid passports, visas, permits, vaccination certificates and other documents required for their destination.
Samine Tours & Travels may provide general travel guidance or assistance, but travelers remain responsible for meeting all immigration, health and entry requirements applicable to them.
We recommend confirming requirements with the relevant authorities before traveling.
9. Travel Insurance
We strongly recommend that travelers obtain appropriate travel insurance before departure.
Travel insurance should provide suitable protection for circumstances such as medical emergencies, trip cancellation, delays, baggage loss and other travel-related risks.
Unless expressly stated in your booking, travel insurance is not included in our services.
10. Health, Safety and Personal Responsibility
Travel activities, including safaris, outdoor excursions and adventure experiences, may involve inherent risks.
Travelers are responsible for informing us of any relevant requirements or limitations that may affect their ability to participate safely in planned activities.
Travelers must follow reasonable instructions provided by our staff, guides, drivers and service providers.
11. Wildlife and Outdoor Activities
Wildlife experiences and outdoor activities take place in environments where conditions can be unpredictable.
Wildlife sightings cannot be guaranteed, and itineraries may change based on weather, animal movements, park regulations, road conditions or safety considerations.
Travelers must follow all applicable park, conservation and guide instructions.
12. Accommodation and Third-Party Services
Some services arranged by Samine Tours & Travels are provided by independent third-party suppliers, including hotels, airlines, transport companies, restaurants and activity operators.
While we work with service providers we believe are suitable, their services are subject to their own terms, conditions and operating policies.
We are not responsible for circumstances caused by a third-party provider beyond our reasonable control.
13. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, prices, availability, schedules, accommodation details, destinations and other travel information may change without notice.
Website content is provided for general information and does not replace the terms contained in your confirmed booking or itinerary.
14. Website Use
You agree to use this website lawfully and responsibly.
You must not attempt to interfere with the website, introduce malicious software, gain unauthorized access, copy content without permission, or use the website for fraudulent or unlawful purposes.
15. Intellectual Property
Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, branding and other materials, belongs to or is used with permission by Samine Tours & Travels.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
16. Limitation of Liability
Samine Tours & Travels will take reasonable care in arranging your travel services. However, we cannot be held responsible for losses, delays, injuries, cancellations or additional expenses arising from circumstances beyond our reasonable control.
These circumstances may include severe weather, natural disasters, government actions, strikes, political unrest, transport disruptions, road conditions, illness, pandemics or failures by independent service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Complaints
If you experience a problem during your trip, please contact us as soon as reasonably possible so that we have an opportunity to assist and resolve the issue.
Where appropriate, complaints should also be reported to the relevant service provider while you are traveling.
18. Privacy
We may collect and use personal information necessary to process bookings, communicate with travelers and provide our services.
Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
19. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience, and Samine Tours & Travels is not responsible for the content, availability, security or practices of third-party websites.
20. Force Majeure
We will not be responsible for failure or delay in performing our obligations where this results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, epidemics, government restrictions, civil unrest, strikes, transport disruptions or other unforeseen events.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any dispute arising in connection with these terms shall be subject to the applicable courts and dispute-resolution processes in Kenya.
22. Changes to These Terms
Samine Tours & Travels may update these Terms & Conditions from time to time.
The latest version will be published on this website, together with the date it was last updated.
23. Contact Us
If you have questions about these Terms & Conditions or your booking, please contact Samine Tours & Travels through the contact details provided on our website.
Samine Tours & Travels
Kenya
Your journey begins with us.
